Digitization of customs processes at Wackler Spedition & Logistik
How a 175-year-old family business achieved 64% processing time reduction and automated 16,000 customs declarations in just 3 months
Tradition Meets Innovation
Wackler Spedition & Logistik is a family-run company with a tradition of over 175 years. The medium-sized logistics company based in Göppingen near Stuttgart is currently managed by the fourth generation of the Schwarz family, while the fifth generation is already waiting in the wings.
Since its foundation in 1993, Wackler has been a corporate member of CargoLine, a cooperation of medium-sized freight forwarders. By continuously adapting its portfolio to market requirements and investing in its fleet, machinery and employees, Wackler has succeeded in establishing itself as a first-class provider of national and international transport solutions.
From 39 working hours per week to just 14 hours per week for T-paper processing.
Remarkable Implementation Results
Completely automated in just one month
Successfully automated during 3-month project
Full automation for new shipping registrations
Project Timeline
We look back with pride on the remarkable journey of Digicust. This project has not only revolutionized our digital processes, but has also shown what is possible through dedicated teamwork and visionary leadership.
The Challenge: ATLAS Release 9.1
Before Digicust
- 14 T-papers created manually every week
- 39 working hours per week required
- New ATLAS Release 9.1 requirements
- Manual recording of individual items
After Digicust
- Only 14 hours per week required
- Digital recording of goods tariff numbers
- Eliminated manual item recording
- Significant minimization of error sources
The Future of Customs in a Digital World
Marc Fiegert's Vision
Fiegert sees the future of customs in an increasingly digitalized world as automated and transparent. Standardized documents such as the Movement Reference Number (MRN) should be transmitted without manual effort, as the information only needs to be passed through.
His vision is to further revolutionize customs clearance by making processes more efficient and transparent in order to facilitate international trade and increase the company's competitiveness.
Industry Impact
The digitalization of customs processes can reduce costs and strengthen the competitiveness of service providers. However, the implementation of automation solutions is a challenge, especially when it comes to adapting existing customs processes.
The digital networking of all companies and authorities involved in the transport chain plays a crucial role in avoiding delays and making information available early and transparently.
Key Success Factors
Automation
Faster and more efficient customs clearance
Cost Reduction
Significant reduction in operational costs
Compliance
Improved compliance with regulations
Wackler Spedition & Logistik impressively combines tradition and future: over 175 years of experience and now as a pioneer of digital customs clearance. Thanks to everyone who is driving this transformation forward with us!
Looking Ahead to 2025
Current Achievements
- 16,000 customs declarations automated
- Implementation at two locations
- 64% processing time reduction
- 2-week automation for new customers
2025 Vision
- Train system for all customer cases
- Achieve even greater efficiency
- Improve accuracy across all processes
- Standardize customs processes worldwide
Join Wackler and Our Growing Network
Wackler is part of a trusted community of leading companies combining tradition with innovation through Digicust
Ready to combine tradition with innovation?
Follow Wackler's example and transform your customs operations while preserving your company's values and heritage.