90% reduction in processing time

An important driver for the introduction of Digicust at ZLS was the increasing complexity of customs processes and the growing demands of international trade. Before the introduction of Digicust's Dexter IDP solution, ZLS needed many hours to process extensive customs documents. Thanks to automation, the processing time has been drastically reduced and the same tasks are now completed in a quarter of the time.

This automation has not only reduced the workload of ZLS employees, but has also minimised the error rate. Manual entries, which used to be prone to errors and time-consuming, are now handled by Digicust, allowing ZLS employees to focus on strategically important activities.

The future of customs with Digicust

The future of customs is digital and automated, and Digicust plays a crucial role in this. Increasing personnel costs and the need for efficient processes make automation indispensable. In the next five to ten years, the use of artificial intelligence will play an increasingly important role, particularly in the detection of anomalies in customs declarations and the classification of goods.

With the ever-increasing trade volume, automation is the only way to manage the workload while ensuring the quality of customs clearance. Digicust supports ZLS in being recognised as a pioneer in the digitalisation of the customs industry, thereby strengthening its competitiveness.

Automation strengthens ZLS

Increasing automation is also changing the role of traditional providers of customs services. By digitising customs processes, costs can be reduced and competitiveness increased. However, implementing automation solutions also presents challenges, especially when it comes to adapting existing customs processes to the different requirements of customers.

Thanks to Digicust, ZLS was able to reduce its costs by up to 70%. Automation enables faster and more efficient customs clearance, reduces costs and improves compliance. Without the support of modern technologies like Digicust's, it would not be possible to meet the increasing demands of international trade.

Why ZLS chose Digicust

The decision in favour of Digicust's Dexter IDP solution was a logical step for ZLS. The AI-based application significantly optimises customs clearance by automatically filling in customs declarations from various data sources and minimising the error rate. A key advantage is the automatic assignment of customs tariff numbers based on the description of the goods, which ensures consistency and accuracy in customs clearance.

Since the introduction of Dexter IDP, ZLS has also been using the software to create export documents. In the coming years, ZLS plans to train all customer cases on the system to achieve even greater efficiency and accuracy.

Digicust's goal is to further revolutionise the customs clearance of its customers like ZLS and relieve their employees of monotonous tasks. Expertise should be used to master strategic challenges while standard tasks are automated. Digicust's vision is to standardise and fully automate the customs process worldwide, eliminating manual, error-prone tasks and enabling faster and more accurate processing. Digicust sees a future in which its customers, like ZLS, are not only perceived as providers of customs services, but also as pioneers of digital transformation in the logistics industry. Automation, transparency and efficiency are the keys to success in international competition.